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FAQ

Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!

-Who is Peppaca?

Peppaca is an online marketplace for people worldwide to trade unique handicrafts. We are located at the center of Silicon Valley in the U.S.A. We bring together the best designs and most inspirational handmade shops run by creative artists from all across the world. Shoppers can search and purchase through the broadest selection of handmade crafts. Shopping is simple, convenient, and fun!

Peppaca does not only help you, the artisans, whom we called our sellers, sell your products through our platform but also delivers stories behind your creations and preserves your cultures.

-As a seller, how does Peppaca work for me?

You could open your store on Peppaca and enjoy the basic plan* for FREE* to list up to 25 products. Buyers from all over the world get a chance to see your artistic creations and place orders from you.

Besides our supportive Free Plan to support our worldwide artisans, we also have three more upgraded plans which are $9.99, $19.99, and $199.99 monthly fees with respective more benefits.

*All plans of Peppace have

• No store setup fee

• No listing fee

• No transaction fee

• No any other hidden fees

-As a customer, how do you register a Peppaca account?

Account registration is super easy for both sellers and buyers on Peppaca. You can either come to our website (https://www.peppaca.com) or download the seller(Peppaca Seller)and buyer(Peppaca Buyer) app from the app store. Only email and password are required.

The registration icons on both the website and app are very clearly displayed.

Through the website, the customers can click the “join” icon on the right upper corner of the site. Through the app, the account registration will pop up for you after it is downloaded and installed.

-How to place an order on Peppaca?

FOR FREE SHIPPING ITEMS:

Register for a buyer account on www.peppaca.com or download App “Peppaca Buyer” from the App Store.

Find your favorite creations, click “Add to cart” and “Proceed to check out” to go to the shipping address confirmation page. Click “Place Order” after the confirmation.

Peppaca will send an order completion confirmation email to both the buyer and the seller to their registered account email boxes during the accounts registration.

FOR NON-FREE SHIPPING ITEMS:

After clicking “Place Order,” Peppaca will send you, the buyer, an order confirmation email and let the seller quote the shipping costs for you accordingly. You will receive a notification email shortly after the seller has provided the shipping quotes. Please go to your pending orders section in your account and select your preferred shipping option so your order can be processed.

ORDER STATUS:

Sign in to your Peppaca Buyer account and go to “Order Status.” You can find the tracking number, the shipping carrier, and other detailed order information.

-How can I get payment?

You need to have a Paypal account to receive payment from buyers directly.

PayPal is the faster, more secure way to pay and receive funds online than most other payment systems. It lets you get payment from buyers across 203 global markets—all without the hassle of converting currency.

It's free to sign up for a PayPal account and download the PayPal app to receive and send money.

*Paypal account is your Paypal registered email.

Product listing is super easy. We know it will not take you time to figure it out, however, the following steps will guide you through the process quickly:

--If you list products through the website (https://www.peppaca.com), you should log into your seller account first by clicking “login” on the right upper corner of the website, then click the “Product” on the left menu bar, and then click “Add new”. On this new-product-adding page, you need to fill in some fields such as price, product title, product details, product image, categories, lead time, shipping, etc. You can also add several customized hands-on product property options that fit your listed products. Once you have done your listing, please click “List Product”, you will see your product in the “Pending Approval” section. It will be shown on the “Listing Online” section after our Peppaca approver approved the listing.

--If you list products through Peppaca Seller app, you can log into the app and then find the “Edit and List” navigation button at the bottom or top of the app menu depending on the OS of the mobile device used. Then the process is similar to the website.

-How shipping works for Peppaca?

There're two shipping options during the listing process by sellers: Non-free shipping and Free shipping, with Non-free shipping as the default option.

--If the seller chooses the default Non-Free shipping option to list an item, the seller will receive the shipping quotes request through email after buyers place an order on this non-free shipping item. In the shipping quote request from the buyer, the seller has three customized default shipping terms that require the seller to fill in different delivery time frames with corresponding shipping costs. The seller also can add one more shipping option if necessary.

--If the seller chooses the Free shipping option while listing an item, then the seller will not receive the shipping quotes request from the buyer after an order is placed online. The seller will receive the payment immediately.

The whole process is easy and fast. We are working on partnerships with international shipping carriers in different countries. For sellers in some countries, the recommended shipping carriers’ information is available on their account dashboards.

-How can I do international shipping?

International shipping is available for every one of you in any countries!

We are working on the partnerships with international shipping carriers in different countries. Recommended carriers’ information is available for some sellers in their seller dashboard.

-Who will pay the shipping fee?

It’s totally up to you~

When you list items, default option is none-free shipping. Once the buyer places an order, you as a seller will receive the shipping quote request. There will be various ETD (estimated time of delivery) you can quote based on different shipping time frames. The buyer will select one of shipping options and make a total payment for the order. The whole process is easy and fast.

If you select free shipping while listing items, you will receive the payments directly from buyers after the orders are placed.

-Can I sell on Peppaca if I don’t have inventory?

YES!

Considering the uniqueness of handmade products, some creations are Make-to-Order. You can put lead time while listing a product. Lead time lets buyers know how long the order will take to make and be ready to ship out.

For example, after receiving an order, if it takes 10 days for you to make it before the shipment, the lead time of this product should be put as 10 days.

-How to communicate between buyers and sellers?

FOR BUYERS AND SELLERS:

In order to communicate with sellers, the buyer needs to register a buyer account first.

Buyers can initiate a message regarding a product on product detail page or regarding a specific order on the order page.

On Buyer's dashboard(after logging into buyer's account), buyer can check sellers' messages after clicking the avatar icon on the right upper corner and then go to "message->message regarding products or message regarding orders".

In seller account, The message function is shown on the left menu bar. The seller can click "message -> message regarding products" or "message->message regarding orders" to check buyers'messages.

We will send a new message notification to both buyers and sellers each day if they do not read new messages.

Can’t find the answer you are looking for?

Please go to our Help Center for more information.

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